Staircase Railings Toronto: Privacy Policy, How We Handle Your Project Information

This privacy policy explains how Staircase Railings Toronto ("we", "us" or "our") collects, uses and protects personal information when you visit staircaserailingstoronto.ca, request a quote or hire us for custom staircase, railing, refinishing or commercial stair work in Toronto and the GTA. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect the information you choose to give us, including:

• Your name, phone number and the city or neighbourhood of your property
• Project details such as stair type, railing material, measurements, photos and timeline
• Your confirmation that you own or manage the property you are requesting a quote for
• Notes from in-home consultations, CAD drawings and written quotes prepared for you
• Payment records for completed work (card details are processed by our payment provider, not stored by us)

When you browse the site we may also collect basic technical data such as browser type, pages visited and the page you submitted a form from, so we know which pages are useful.

2. How We Use Your Information

• To call you back, book a free in-home consultation and prepare CAD drawings and a written quote
• To fabricate, install and warranty your staircase or railing
• To prepare permit-ready drawings when you or your contractor apply for a building permit
• To answer questions and follow up on your project
• To improve our website and services

We do not sell your personal information, and we do not add you to marketing lists without your consent.

3. How Quote Requests Are Processed

Forms on this site are delivered to us through a lead-capture service that forwards your submission to our team. The service processes your submission only to deliver it to us and to filter spam.

4. Information Sharing

We share personal information only when needed to do the work you asked for, for example:

• With your general contractor, builder, architect, designer or property manager when you ask us to coordinate with them
• With material suppliers when an order needs your site address or delivery contact
• With professional advisors such as our accountant or lawyer
• With authorities when required by law

5. Photos of Your Project

We sometimes photograph finished stairs and railings for our portfolio. We never publish your street address or photos showing identifiable people or personal items without your permission, and you can ask us not to use photos of your home at all.

6. Data Security and Retention

We keep your information on secured systems and limit access to staff who need it. Project records, drawings and warranty information are kept for as long as your workmanship warranty applies and as required for tax and legal purposes, then securely deleted.

7. Cookies and Analytics

Our site may use cookies and similar tools to understand how visitors use it. You can block or delete cookies in your browser settings; the site will still work.

8. Your Rights

You can ask to see the personal information we hold about you, correct anything that is wrong, or ask us to delete information we no longer need. You can also withdraw consent to follow-up contact at any time.

9. Contact Us About Privacy

For privacy questions or requests, send a message through our contact page or call (416) 555-0100. Our fabrication shop is in Etobicoke, ON, Canada.